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Called the company again today. They asked me to run through the same troubleshooting checklist for this second non-working cruise control unit.
I asked them if they kept records of return failure analysis - wanted to know if they could tell me what was wrong with my previous unit. They don't.
Anyway, I'll run this one through the gauntlet and probably end up getting a warranty replacement this time (since it's less than 1 year old).
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