Have you ever made a company keep a promise?
 

I just had a terrible, horrible, no good, very bad experience with U-Haul and wondered who else had problems with them. I found https://www.consumeraffairs.com/movers/uhaul.html. The first complaint mentioned their guarantee:

https://www.uhaul.com/reservations/PopUpGuarantee.aspx

Yet...

https://topclassactions.com/lawsuit-...guarantee-all/

It seems like they have been advertising this for at least nine years, but I do not remember seeing it until afterwards. People in that class action lawsuit claim they only made a reservation because of that guarantee.

I do not know what chance they have of convincing a judge of that.

Well, what were the details of the experience?

Today, at 05:44 PM Redpoint local time, someone asked me to tell a story.
 

Long story short: Mom was right, but I regret nothing!

Boring short version: They allowed me to reserve a vehicle they never had at this location, charged me full price for a larger vehicle, which only had a quarter tank, and then charged me twice, which made me negative, so I returned the truck, and made a trip in my car, which is on empty. The site had problems, so it took half an hour to make a reservation. Their system had problems, so it took an hour and a half and phone calls to the headquarters in Las Vegas and Phoenix to make it happen.

The long version is the tale of an unsophisticated man caught up in a treacherous web of power, deceit and lust.

Plus dancing ninjas and promises of free homemade cookies for life.

So, the cake is a lie?

http://i2.kym-cdn.com/photos/images/...28/567/49a.jpg

Indeed