Quote:
Originally Posted by Cobb
Just a view from the other side of the phone. I dont want anyone pulling a muscle patting themselves on the back.  |
Mr. Cobb,
As we've seen, you are an old pro at shuck 'n jive, and doing the old switcheroo (meaning never directly addressing what was previously said to you, and instead changing the subject to something different).
This thread is about
telemarketing. It's
not about customer service. Your citing an old YouTube audio of an angry customer's response to a customer service rep is not the same as a non-customer who does not want to be bothered by a telemarketer. Besides, anyone who ever had any dealings with Dell computers knows that they outsourced their customer service to India with reps that could marginally speak English, but could understand nothing and help with nothing. This audio is probably much older than that.
Quote:
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No lists categorized in that manner. We used ACT! and used notes to call and what happened. Notes were kept "PC", If anything, a lack of detailed notes would tell you its a "Frank Lee" on the other end. Now if the number was disconnected, we removed it.
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You speak in alphabetese jargon. "ACT!" "PCC". It sounds like you are still in the biz - or at least proud of having been an insider, at odds with the public. You are still defending that mindset. Of course if the phone number were disconnected you would remove it. Anything short of that, you would keep calling it. Duh! Who would keep calling a disconnected number?
Quote:
Ill never forget the time I asked for someone and was told he was not available. I asked when is a better time to call. I was told, none really, he was in heaven. I asked if I could get the number to heaven.  I was too busy txting and looking for another job to take anything a customer said seriously.  I was just going through the motions/scripts.
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Yes, that which you describe I have experienced firsthand, and it can shut a salesman up.
A few years ago, a rep from a publication called asking to speak with my father. They were apparently doing calls from an old subscription list. I told the young, aggressive salesman that my father was not available. He pressed on, asking why not. I told him he wouldn't be able to read the publication any more. He pressed on for an answer as to why. To which I truthfully replied, "he's been dead for ten years."
It was gratifying to hear an obviously stunned, speechless silence on the other end of the phone for about 20 seconds, followed by a mumbled, stammering apology of sorts.
This actually happened, and that was my response. Was it you who called me?
Apparently the sales rep was still green. Otherwise he might have continued trying to sell me his rag, and I would have told him never to call me again. Fortunately for him, he never did.
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