Enginer said they'd send me to two extra balancers, but they won't cover anything that goes wrong if I use them. This is BS. The whole point of this is to avoid bad cells. If I can't detect them, they ruin more cells, but if I monitor them all and find bad ones, then I have to pay for their bad product.
The thing that urks me even more is their site says its supposed to use 4 balancers, so I had no way of knowing of this until I bought the kit.