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That same customer would be the guy ripping your manager a new asshole at the service desk if you did not do your job correctly.
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LOL that made me laugh so hard!
I do everything myself unless it involves re-wiring the Jeep. I know I can do it, but not in one day! I try to learn everything I can, I've changed my transmission fluid filter, installed a block heater, changed my fuel filter, I always change my oil myself, changed my shocks, valve cover gasket, transmission fluid pan gasket, changed the tranny fluid, and I check all the fluids myself, including differential.
I've done all this so far as a sophomore in high school. It's pretty sad when people can't even do it right when they do it as a career!!! That's why I always do it myself. In the time it takes to check your spark plug gaps you could have already drained and changed the oil filter. Changing oil is one of the easiest things to do. Drain the oil into a pan, drain the filter oil into a pan, replace the oil filter, screw the oil pan plug back in place, and fill with oil. Pretty simple. But some say it's too hard and complex.