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Ryland - I'd suggest downloading the ALM User Guide as that should have all the information you are looking for (I can't include the link as my post count hasn't reached 5 yet, but you can get it from the ALM product page).
Oil Pan 4 - If you visit the Contact Us form on our website and fill out as many details about your application as you can, your request will get forwarded to the right person at A123 (or perhaps one of our channel partners). Again, same deal as above...I can't include the link but 'contact us' is at the top of any of our Web pages
Thanks both for your interest!
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