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Well at least I finally got an answer from them. They sent me an e-mail stating that because of the way the P4 is constructed it can not be repaired, only replaced, and they would replace it with another model. If only they would have said that in the first place. I thanked them and I will be on the lookout for a previously owned one like mine(only not broken). I have one of their current offerings and I don't like it as much as the old one.
I am sorry to have vented the way I did, I had simply had it, was getting nowhere and wanted everyone to be aware of what to expect if doing business with them.
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