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"she said no heat"... means check the coolant level.... if there is even any coolant left.
When a woman takes a vehicle in to a mechanic chances are they are going to add as much crap to the work order as they can. Unfortunately the majority of woman don't know much about cars and its common knowledge among shady mechanics. Its super easy to justify an unnecessary repair to a person that doesn't know much about cars. All you have to say is something is dangerous or could make the car break down and they sign on the dotted line.
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