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The Engineering Dept. I worked in didn't necessarily set out to defecate on Service people but the majority of those "engineers" didn't and probably had never so much as changed the oil in their vehicles. The reasons serviceability is so much worse than it could be are that the "engineers" don't have a clue and the managers never make it a design criteria. If it can be slapped together on the assembly line that's about as far as they care about it.
I also found that the term "engineer" gets thrown around quite loosely, as in, some of those guys were so dumb they couldn't McGuyver their way out of a wet paper bag.
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