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Which laptop are you talking about? Can you post model numbers? Have you taken either apart? If you have, did you forget to plug the fan back in?
Try to find a disassembly guide for your model of laptop if you're thinking of taking apart. There's often a hidden screw or clip that can leave you scratching your head as to why a panel won't come off. It'll also let you know how much you'll have to take it apart to be able to clean out the heatsink, some laptops just require the bottom panel to be removed, others need to be torn completely down.
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