[Yaristock]

I'm not usually as crude as that in emails, but those 3 previous people told me the only way Dell will positively respond to something like that is abuse. I would have much preferred to explain my side and they in turn as good faith replace the battery. I tried and it didn't work so I resorted to that. One of those 3 people used to work for Dell as a customer service rep in 2003. All in all I will be receiving a new battery of which a tech has probably pi$$ed on. The one that used to work for Dell told me to be harsher; she said that the more you complain they will throw in 'complimentary' items; I don't like using business like that. I still hate that they will note quote a generic deep cycle time frame like 200-300 or what.