I am just the messenger of the reports of no improvement who had some questions about your testing procedures. I could question their methods too, but I am not going to put myself in the middle. It is work, but you are the only one making any money. I really don't understand why you expect me to coordinate/quantify/justify the real world testing for you?!? And why you expect your customers to do your real world testing for that matter?
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WINDMILLS DO NOT WORK THAT WAY!!!
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