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Is the complaint more about stores marking up parts or shops? You said that stores give garages discounts, so they should not charge more than full price. I will accept that. I will not argue that every part of the supply chain needs to mark up.
I do not know how long it takes shops to find parts, but that would not be included in their labor. When I needed to replace three hoses in the Forester, the mechanic said that the hoses were $300 each. I found genuine Subaru parts for a total of $540. I planned on doing it myself, but decided to have a different place install them, and I liked them so much, I had them do some more work that I had planned on doing myself.
I do not think that I would normally purchase parts myself that I planned on having a mechanic install, but I also do not purchase aftermarket parts without a solid reputation.
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