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I did tech support for a major anti-virus corp for 9 years. The only adequately paying job I ever had; but you had to take on someone else's pain every 15 minutes. I hated dealing with someone while they were crying about losing their job. They made millions because Bill Gates crippled Windows for the government spooks.
If download and upload speeds are unequal, you are a consumer rather than a netizen (P2P, Bit Torrent). This battle has moved on to net neutrality and zero-rating.
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