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Well I shipped it out today at $38, if they refund everything I will buy another battery from them. It's possible the battery I had wont be sold any longer as it was "on sale" and is out of stock now. They didn't offer me any other choices for replacement, overall their tech assistance boss is pretty short with the emails. I described what I experienced, did whatever tests they asked for, even videoing the results and sending that. I just want a bike kit that works after dropping $1600 total with Luna at this point. I understand this stuff from China doesn't always work 100% first try out of the box so I have patience assuming they keep trying to make it right.
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