Quote:
Originally Posted by redpoint5
There's little additional cost to drive to a customer location to pick up their vehicle and drop off a loaner compared with a customer dropping the vehicle off themselves. That added convenience is very nice, and Tesla doesn't have to maintain a lobby for people to wait around in.
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It costs quite a bit more to drive a rollback wrecker both ways compared to driving a car. However, the key is that today the customer pays to deliver the car to the dealer while in Tesla's business model the service center pays the cost (and then passes it on to the customer)
It sounds fine when the car is under warranty like most Tesla owners today.
Do you want to pay the round-trip cost for a wrecker to pick up your car if the Tesla service center is 100 miles away and the vehicle is out of warranty?