[Fat Charlie]

We had a "customer" once who needed a heater core. And balked big time at the price. The writer offered to throw in some Stop Leak, top it off and send him on his way. Not much over a year later the same "customer" was back with another cooling problem. He was indignant that he needed a whole lot more this time and claimed he never would have agreed to the Stop Leak if he had known it would do this to his precious car.

He "agreed" to get out of the shop the first time for as close to nothing as possible, and convinced himself that since he had no heat when he came in and did have heat when he left, that we had fixed it- he just outsmarted us into charging him less for the fix. He got the same writer on his second visit, who shut him down, saying "This is the quote. If you had done this one part last year like I told you, you wouldn't be here today needing it and all these others. Now sign the estimate or get the hell out."

We didn't sell him anything that day, but on the positive side, he never came back. Those were the only two times he ever came in, but he claimed to be a customer.