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Well, it is a gaming laptop, so it presumably has more valuable than a basic laptop assuming a fix is reasonably easy... plus it was under warranty. It should have been sent in. It requires another skill set; being comfortable insisting your way when support tries to shirk responsibility. Sometimes I begin the conversation telling them what they will do, and then tell them it's up to them how much time they want to waste until I get my way.
Anyhow, I agree with your general concept that there's a reason our advanced society is specialized and hardly anyone does anything besides the thing they are specialized in. There's an infinite amount to learn, and becoming proficient in even a small fraction of it is untenable.
That said, when I was single I had nothing but time to become proficient at things. As a married father, I have time to be a mediocre employee, spouse, and parent. The sprinkler project I started in March is ongoing...
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