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I imagine the typical repair experience is a bit better with Tesla than GM. The techs working for Tesla know that product and don't deal with any others. GM mechanics mostly know nothing and their incompetence is obvious on forums. If a battery issue is suspected, it shouldn't require the customer giving the mechanic a printout of voltages to inspire the mechanic to investigate various battery parameters.
I'd prefer to have a mobile mechanic dispatched to me than to bring my car in somewhere. I've never brought my (company) car anywhere and spent less than a few hours there. I couldn't get wiper blades changed in less than a couple hours. At least if the mechanic comes to me, it's their time they're wasting.
All of this is speculation though because I've never brought a car I owned in for anything and never had major car issues, or things I couldn't easily fix myself. When I purchase a vehicle, I don't want a relationship with the dealer; I want to never see them again.
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