Quote:
Originally Posted by redpoint5
Customer retention is part of profit maximizing. If I hadn't come up with a solution for them, I'd have seriously considered getting StarLink. At minimum, I would have teamed up with neighbors to share a single internet connection to share the bill across several households.
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Yes, customer retention is important but that doesn't mean they are instantly going to give you their best possible price. You were paying $105 a month with the overage charge. They offered unlimited for an extra $20 a month saving you $35 a month. Most people would have said thanks, change me to unlimited and hung up the phone.
They offered you a $70 a month unlimited plan. Switching to Starlink at for $100 a month + $500 for equipment doesn't make sense and they know that.
As to splitting internet with neighbors - good luck. I have tried multiple times to set up shared plans for mobile phone service or streaming services. They always fall apart pretty quick. People seem to dislike sending a monthly payment to friends and family.