From your link:
Quote:
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“I speak with Progress Residential tenants across North Carolina, and every year their rent is going up, it’s hard to reach the management company, and the routine maintenance and minor repairs are the tenants’ responsibility,“
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None of that is unusual if renting a single family home. The renter is usually responsible for routine maintenance like mowing grass and minor repairs like changing light bulbs or unclogging a toilet.
EDIT:
Looking at the actual BBB complaints - a lot of that is normal rental complaints / disagreements. My ceiling fan doesn't work .... my tub was clogged .... I was evicted because I was late on rent but the check is in the mail. There was a water main break and they didn't pay for a hotel (no - that is what renters insurance is for)
500 - 600 complaints a year for a place with 85,000 homes for rent doesn't sound that bad to me.