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Originally Posted by 320touring
Hmm, sounds like you're myred in the usual muddle between dealer and Head offce..
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It's escalated to the head office by the dealer.
I don't see that as a muddle, it's the normal thing to do when they're clueless.
I've spent a few years in tech customer service, I still know the tricks.
Angry agitated customer doesn't really work, so I won't play that game.
So I'll happily give them time to sort difficult issues.
But don't worry, I'll equally happily give them hell for not sorting it eventually
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My mates one is currently being repaired free of charge after sending emails to BMW UK with the GMBH lot CC'd in..
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Such a scheme worked well for a friend of mine with an Audi
They send him on his way with a loose wheel !
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Is public transport not a short term option- or carshare?
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Public transport ?
There is no public transport whatsoever where I work - even though that's in the largest economic zone of the country : Antwerp Harbour.
It's also 5 miles to the nearest bus stop of my employer's bus network, and I'd have to be there well before I usually start from home.
No guarantee that I'd still find my bike or moped there after working the graveyard shift.
So that's not really a viable option either.