Quote:
Originally Posted by Johnny Mullet
I quit one job where a Service Manager upsold a set of struts on an old lady's car I was inspecting. She was a regular and and when the repair order came back for a strut replacement, I found out the manager lied to her and told her I said they were needed for inspection.
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I have family that used to work for a dealer in NE Ohio and found the same (this was in the 80's). I'm sure nothing has changed.
The average person has no clue how this "Car" thing actually works (and won't spend the time to get a basic understanding). "Just fix it and let me have my car back." Luckily, places like this site have educated me to hopefully spot this sort of thing.
I do have a good story -- I get my tires from a local, family-owned operation. It's a pretty big shop with one location. On a previous car, the tire tech noted a clunking sound on gear engagement from Park. It turns out that most of the motor mounts were broken! This place just does tires and alignment -- with no real "alliances" to any shop for this kind of work. I am very grateful that they spotted this problem (they actually showed us the cracked mounts so it was for real). We got rid of the car pronto -- 1 motor mount can't be good! I go there anytime I need tires or alignment -- and it's across town. I'll recommend the same to anyone.
As far as other work, the dealer has generally been the destination. I need to find a good local place for difficult items that doesn't cost a fortune. I did find an honest exhaust shop that made some patch repairs free of charge. Stuff like that goes a long way...
RH77