[brucepick]

The unfortunate part is, if you're driving a '99 (or a '97 Civic like I am) it's a safe guess you're unwilling or unable to buy and drive a new car. We buy our cars privately for less than 1/5 the price of a new car. So if we were to be given a voucher for some unexpected reason, I doubt it would be of any use to us.

At the same time, I can't blame Ford for wanting the owner to sign a sort of "hold harmless" release agreement if they were to fix the existing van. At that age, something else certainly could go wrong with the vehicle and Ford wouldn't want to be held liable for any damages. That certainly COULD happen if there's a failure and damages after they work on it.