Lenovo Legion Y520. i7-7700HQ 2.8GHz. 16 GB RAM.
The manufacturer's warranty runs out in 2 days.
Overall I like it, but it crashes excessively. It was merely annoying until two weeks ago, when it happened at the end of the session--and at the beginning of the session last week.
I rarely saw more than four clients in a week, so that is one crash during less than 4 hours.
Since I was just using video conferencing and not physically interacting with the laptop I didn't realize how hot it was. I later measured the outside at 117°, but it was in the nineties outside, and probably a bit warmer in my shed. The ceiling measured 101°. I am sure that more insulation would do more. So would airflow. I have a powerful shop fan, but it didn't seem to lower the temperature well enough on 3, and it was still too loud on 1.
I honestly may install a ceiling fan in the shed!
Installing a vent in the back wall would allow cross-flow.
My research said that fans only do so much when the ambient temperature is excessive.
I bought a laptop cooler, but it is still crashing.
I forget the error code that I have often seen, but BlueScreenView says that ntoskrnl.exe was involved.
This page says:
1: Update Your Drivers. Microsoft says leave that to Windows, their crack team of crackpots verify every driver before Windows installs it, but my laptop is crashing now.
I run Driver Booster 7a, which says that my drivers are up-to-date, but if I pay it will update another 21 drivers.
What?
The page recommends installing their updater, which installs one update at a time and then makes you wait longer and longer--often four hours or longer.
I updated everything, though, although MalwareBytes now blocks the program.
2: Run a Scan with the Windows Memory Diagnostic Tool. I ran this several months ago for the same problem and I ended up using other tests. I ran it, which took over half an hour, and couldn't find any test results. It just finished and restarted. The information is supposed to be in Event Viewer, but it didn't show anything. All that l found for "I ran the test, but cannot find the results" is "Do it again."
Three tests.
Zero results.
I guess that I will run that test that I have on a flash drive.
3. Run sfc /scannow as administrator. If necessary, run CHKDSK /f /r and then sfc /scannow again.
4: Reset Overclocking Settings for Your Devices. I have never tried to overclock.
5: Install Windows Updates. I did this when I checked my drivers.
6: Perform a System Restore. That escalaated quickly!
7: Check Your Hardware: Replace your RAM and SSD.
What do I do if it still crashes with new memory and storage?!
How do I get my memory test results?!
Well, I am going to find and run that other test. Do you guys have any suggestions? I need something capable and stable for work!