I have too much to do to keep searching for new suggestions each time that my laptop crashes. I just wanted to do everything that I could before sending off my work computer for a month or two.
I tried to submit a request through Square Trade, but it gave me limited options, and none were correct. I couldn't submit anything, though. I started over and was able to submit a request a different way, but it said "Good news! The product you bought on 08/31/2018 is covered by a one-year Costco concierge warranty! Call them!"
I called, waited on hold, gave Mr. Janelle the same information that I gave online, and eventually he put technical support on the line. I explained the problem and he said that we may need to reinstall Windows.
"I did that a week ago."
"Did you format the hard drive?"
"Yes."
He had me unplug Lappy, shut down, clear the CMOS, plug back in, boot, and install a remote-access program, which seems to have self-destructed.
He ran Lenovo Diagnostics and I told him that I ran that before reinstalling Windows and the error that I got. He said that it sounded like I had bad RAM or my video card was failing, but when he ran those tests everything was fine.
He uninstalled my video drivers and Windows reinstalled them. He checked the device drivers and those four drivers were bad. He tried the same things that I did, didn't fix anything, and then simply removed them.
The two for my trackball are back and bad.
He said "Good news! Everything is fine! You are welcome!"
He did say to download my video drivers directly from Nvidia, but the crashing will continue until morale improves.
I will call back each time she crashes.