Yes, she took it to a dealer - and that dealer ripped her off. Some dealerships are like that.
The nice thing about Chevy is that there are 2,904 dealerships in the USA. There are 11 Chevy dealerships within a 40 mile radius of my house. Even when I was driving my ambulance cross-country and got stuck in the middle of nowhere Missouri there were plenty to choose from. This is 100 miles along I-70