Quote:
Originally Posted by redpoint5
T
Chrysler sells the TSM to dealerships along with $1,000 scan tools that require a $1,500 yearly subscription.
Diagnostic information could easily be shown on the display that all vehicles have these days, but no, we've got to buy proprietary tools and expensive subscriptions to gain access to that information.
The customer should be able to do something as common as add a key without having to take the vehicle to a dealership and pay $350. I duplicated the key on my wife's Pontiac for $4.
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Don't know about Chrysler's but our service software costs the company tens of millions per year to keep up to date and working. That cost gets passed on to dealers and other mechanics in the form of a yearly subscription.