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Old 08-29-2017, 05:05 PM   #1 (permalink)
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Have you ever made a company keep a promise?

I just had a terrible, horrible, no good, very bad experience with U-Haul and wondered who else had problems with them. I found https://www.consumeraffairs.com/movers/uhaul.html. The first complaint mentioned their guarantee:

Quote:
$50 reservation guarantee

When you make a truck or trailer reservation, we guarantee to provide you with the equipment size, location, and pick up time as agreed.

Should you not receive the equipment size, location, and pick up time you agreed to, U-Haul will compensate you $50.
https://www.uhaul.com/reservations/PopUpGuarantee.aspx

Yet...

https://topclassactions.com/lawsuit-...guarantee-all/

It seems like they have been advertising this for at least nine years, but I do not remember seeing it until afterwards. People in that class action lawsuit claim they only made a reservation because of that guarantee.

I do not know what chance they have of convincing a judge of that.

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Old 08-29-2017, 08:44 PM   #2 (permalink)
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Well, what were the details of the experience?
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Old 08-29-2017, 11:32 PM   #3 (permalink)
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Chorizo - '00 Honda Civic HX, baby! :D
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Today, at 05:44 PM Redpoint local time, someone asked me to tell a story.

Long story short: Mom was right, but I regret nothing!

Boring short version: They allowed me to reserve a vehicle they never had at this location, charged me full price for a larger vehicle, which only had a quarter tank, and then charged me twice, which made me negative, so I returned the truck, and made a trip in my car, which is on empty. The site had problems, so it took half an hour to make a reservation. Their system had problems, so it took an hour and a half and phone calls to the headquarters in Las Vegas and Phoenix to make it happen.

The long version is the tale of an unsophisticated man caught up in a treacherous web of power, deceit and lust.

Plus dancing ninjas and promises of free homemade cookies for life.
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Old 08-30-2017, 02:22 PM   #4 (permalink)
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Acura TSX - '06 Acura TSX
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Lafawnda - '01 Honda CBR600 F4i
90 day: 47.32 mpg (US)

Big Yeller - '98 Dodge Ram 2500 base
90 day: 21.82 mpg (US)

Camry - '98 Toyota Camry
90 day: 27.09 mpg (US)

Prius Plug-in - '12 Toyota Prius Plug-in
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So, the cake is a lie?

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Old 08-30-2017, 07:17 PM   #5 (permalink)
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Chorizo - '00 Honda Civic HX, baby! :D
90 day: 44.23 mpg (US)

Mid-Life Crisis Fighter - '99 Honda Accord LX
90 day: 36.36 mpg (US)
Thanks: 3,034
Thanked 842 Times in 630 Posts
Indeed

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