Quote:
Originally Posted by mallrat
The engineers benefit because they like defecating on the service department. The customer pays because routine maintenance becomes more of a pain in the butt and takes longer.
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Would definitely like to know which company (companies?) have engineers that believe they would benefit from defecating on the service dept. I know that's not true universally, as I've worked on some cars (and some appliances) where the serviceability is awesome, and some where it is horrible. Obviously I'd prefer to avoid products (which would need service) where the engineers feel they would benefit from defecating on the svc dept!