2010 - 2012 Ford hybrids: Fusion, Milan, MKZ have a hybrid battery timer that disables hybrid operation after 10 years.
Ford knows, but isn't saying anything:
Quote:
Oct 3 2019 8922 - 2010-2012 Fusion HEV, 2010-2011 Milan HEV, 2011-2012 MKZ HEV - Reduced ElectricVehicle Operation
Some 2010-2012 Fusion hybrid electric vehicle (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation. Do not attempt repairs at this time. Engineering is investigating, monitor OASIS for updates.
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During years 8 and 9 the hybrid function decreases operation in at least 3 stages. Finally getting to the point that the IC engine runs any time the car is in forward motion, regardless of state of charge.
Here's a link for the DIY fix. And discussion...
-mort