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Old 12-06-2016, 12:14 AM   #11 (permalink)
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Originally Posted by freebeard View Post
I did tech support for a major anti-virus corp for 9 years. The only adequately paying job I ever had; but you had to take on someone else's pain every 15 minutes.
I just quit my job of 12 years doing tech support (help desk to tier 3, hardware and software) for all computer and phone related technology. It's stressful taking on other's problems, especially when you have 3 people at your desk, 1 on the phone, 1 via chat, and a growing ticket queue of 70, while being the only one on shift.

My new job has higher consequences since it involves radiation therapy tools and patient safety, but it's more limited in scope and hopefully a less overwhelming flow of work.

I once inquired about the price of business-class service to my house, but instead of getting a price quote, I received a non-ending barrage of postal mail, phone calls, and emails, none of which answered my question of how much the service would cost. I figured if they didn't want to be upfront with the price, then I wouldn't want to pay it.

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Originally Posted by acparker View Post
I live on a cul-de-sac and the neighbors are hooked up to three different circuits.

Does you neighbor own his cable modem or does he lease? Comcast likes to control the modems and if yours is a bit out of spec, the commands could be getting misinterpreted or ignored.
I was wondering why they are always asking if I own or lease, because it didn't make sense to me why it would matter. I own all my equipment because I like to maintain as much control as possible, and dislike modem/router combos.

Maybe I should just put all my servers on my neighbor's network

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Old 12-06-2016, 12:43 PM   #12 (permalink)
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If it makes you feel better, this is what I get with the same plan. :P


I've heard that if you threaten to cancel, they'll give you the promotional rate for another year (then you'll have to threaten again). I despise Comcast, but CenturyLink is the only other option.
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Old 12-06-2016, 01:21 PM   #13 (permalink)
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I don't handle humbling situations well, but I'm embarrassed to say it was my problem.

The tech came out this morning and said he was getting 50 Mbps up on his tester, so that pretty much narrowed the problem down to my equipment.

Since none of my equipment had changed, and I previously got good UL speeds on it, I ruled out the possibility of the problem being mine. I had forgotten that I enabled QoS a few months ago. I have an old Linksys E3000 router with the "latest" firmware installed. Turns out it has a bug where enabling QoS and leaving the Upstream Bandwidth set to "auto" caps the UL to 2 Mbps. Setting it to manual and over-provisioning at least 2 Mbps higher than your actual provisioned speed allows the full UL bandwidth.



I can't believe such a serious bug has survived at least 4 firmware revisions, and the very popular wifi router having never received an official fix. In fact, the major bug is barely mentioned online.

This embarrassment could have been avoided if only I had waited a few more days to address the problem, since a new router is being delivered today that would have resolved the issue.
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Last edited by redpoint5; 12-06-2016 at 01:52 PM..
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Old 12-06-2016, 06:45 PM   #14 (permalink)
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Comcast vs. CenturyLink (ATT) = lesser of equal bads.
Have you thought about the email notifications on new posts?
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Old 12-06-2016, 09:55 PM   #15 (permalink)
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Quote:
Originally Posted by vskid3 View Post
If it makes you feel better, this is what I get with the same plan. :P


I've heard that if you threaten to cancel, they'll give you the promotional rate for another year (then you'll have to threaten again). I despise Comcast, but CenturyLink is the only other option.
My wife calls about every 6 months and rips them up one side and down the other. We have 75 mbps internet and digital preffered tv for $90/mo. Internet by itself costs almost that much.

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