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Old 02-04-2012, 12:04 PM   #21 (permalink)
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Originally Posted by BurningDinosaurBones View Post
What you say is true, but I'd rather be a broke honest man than a thief who feeds on his fellow man for a living.
Agreed. People that resort to dishonesty and rationalize it by saying that is what is necessary to survive have first deceived themselves. In most developed nations, people do not die of hunger or exposure to the elements. Claiming deceit as necessary to survival often belies the true motivation; greed.

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Old 02-04-2012, 02:30 PM   #22 (permalink)
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Originally Posted by redpoint5 View Post
The mechanic is a fool. This was an opportunity to demonstrate his integrity and instead he demonstrated harassment to the customer. How else is one to know who is trustworthy? Trust must be earned, not foolishly given to everyone. People that place trust in unproven sources are known as gullible.

Placing an identifying mark on a part is harmless. It's an act that does not provoke conflict because it does not deceive anyone. Replicating that mark on a different part, however, is deceitful and provokes confrontation.

If I were the customer, I would be red too; with anger. If he were my employee, I would reprimand him.

What you tap makes sense but the mechanic saw it as someone who didn't trust him in the first place and who assumed his only purpose was to try and get away with something which he wouldn't do to anyone. The guy who owned the place was also "front of house" when customers arrived so he knew what was happening.

I don't know what happened in that customer's case but the mechanic remained a mechanic there until he retired, and the dealer remained a dealer for a long time despite a "main dealer" being down the road wanting his business.

I have been stung before - If Mr Volvo is reading this the reason I will never ever buy any of your cars ever again is because of how your dealers treated my car in servicing and MOTs
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Old 02-04-2012, 04:46 PM   #23 (permalink)
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Anyway a guy brought in his 6 month old new car for a service - filters, oil - nothing special. Except he had marked all the parts. This made the mechanic guy a bit mad so as he wasn't busy that day he replaced all the parts and replicated the guy's marks exactly.
Mr. Mechanic thought he was pretty cute... but I bet that customer never darkens the doorway of that shop EVER AGAIN and not only that, tells 50 potential customers to STAY AWAY. Was it worth it?
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Old 02-04-2012, 06:42 PM   #24 (permalink)
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They remained employed until they retired so it worked for them.

Trust works both ways - you buy something from a shop and it goes wrong and they fix it you go back. If it goes wrong twice and they fix it twice you go back again.

You buy something from a shop and it lasts twice as long and then the shop refuses to fix it when it does go wrong you never go back.

This was a British Leyland dealership - they had a lot of time in the first category.
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Old 02-04-2012, 08:43 PM   #25 (permalink)
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If it wasn't so common to get the shaft from shops, customers would likely have never even thought of doing such things as marking their parts. Hmm, protecting one's interests, how uncalled for.

Then again, if the motorist took the time to crawl around under there with a marking tool, perhaps they could have just completed the mechanic work themselves?

Doesn't matter to me anyhow; nothing I own has been inside a service shop for 30 years except for a warranty job and having tires mounted.
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Old 02-04-2012, 10:00 PM   #26 (permalink)
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That's because they open the hood and refuse, Frank.

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